Bid Manager (#25606315)

Shift Schedule: candidates must be amenable to US Hours

Summary/Objective

The Bid Manager has great project management skills, ensuring high quality bids are submitted on time and often within very tight timelines, and must be flexible to accommodate varying client needs, requirements, and deadlines.  Additionally, the Bid Manager will work with a wide range of Subject Matter Experts across various functional areas to develop written communications that will be deployed across a variety of media.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• End-to-end management of the entire bid process from initial qualification through to contract signature, ensuring bids run to schedule, and in line with the ResultsCX bid process.
• Responsible for understanding, contributing, and aligning the proposal to the overall win strategy.
• Work with multiple workstreams globally, other ResultsCX divisions/business units and external partners to ensure the best proposal is developed.
• Work with multi-discipline teams to ensure all relevant proposal inputs are delivered on time and to the desired quality.
• Creation of bid plans, completion of internal & external bid documentation.
• Ensure the bid process is adhered to, including scheduling all bid meetings, reviews and ensuring relevant sign-off is obtained.
• Coordination and production of all relevant documentation including proposals, presentations, and site visit materials.
• Develop/distribute sales collateral and case studies.
• Coordinate and assist with the shaping of solutions and ensuring that high quality proposals/propositions are produced in line with the ResultsCX proposal methodology and client requirements.
• Support, plan for, and attend client presentations, site visits and workshops when required.
• Support and manage bids for New Business, Contract Renewals and Account Growth opportunities.
• Supports pre-sales activities such as proposition building, developing new content (presentations, proposals, case studies) and marketing campaigns.

Required Education and Experience

1. Bachelor’s degree in Business or related field of study or equivalent education, training, and experience.
2. Minimum of 10 years’ experience in Sales, Operations or Business Processing.
3. Experience in managing large bids and opportunities in excess of $50m TCV.

Preferred Education and Experience

1. 5 years’ experience in BPO industry
2. RFI/RFP/Project Management/Sales/Marketing experience.
3. Excellent written and verbal communication skills
4. Proven track record of working to stringent timeframes
5. Good understanding of the BPO market
6. Experience in writing and developing compelling proposals 

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

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