Onboarding Ambassador (#25610412)

The Onboarding Ambassador is the primary point of contact providing critical support to candidates, hiring managers, and other stakeholders to facilitate a world-class onboarding experience at ResultsCX for newly hired employees. The Onboarding Ambassador will partner with Talent Acquisition team members, Site Training and Site HR Leadership to educate and engage new employees during the onboarding process, which will run from the time an offer is signed through the end of New Hire Orientation (NHO). New hire education and engagement includes, but is not limited to, relationship building, equipment setup, credential communications, attendance confirmations, and Onboarding process facilitation. Due to the unique and collaborative nature of this role, it is critical that this position be focused on the full scope of the business, ensuring new employees' experience is prioritized throughout their journey from candidate to employee.

The Onboarding Ambassador is responsible for ensuring timely execution and completion of a seamless workflow for each new employee. The Onboarding Ambassador acts as a new hire concierge, delivering an unparalleled onboarding experience for new employees joining a client product training class. The position may support multiple locations with onboarding needs for both remote and onsite positions.

• Prepare, coordinate, and facilitate the initial two-day New Hire Orientation (NHO) process for all agent-level classes.
• Establish rapport through early relationship building by reaching out to candidates and extending “Welcome to ResultsCX” outreach within 24 hours of offer letter acceptance. Facilitate weekly conversations with new hires, utilizing multiple channels of outreach to ensure engagement and excitement for new hires.
• Welcome newly hired employees and execute the engagement plan throughout the onboarding journey; manage the end-to-end onboarding process, ensuring a great experience for new employees and a smooth start into their role.
• Craft and send communication about the company, onboarding agenda, equipment delivery, company website navigation, policies and procedures, training, and other relevant items, as necessary.
• Maintain a working knowledge of client equipment requirements and setup needs to ensure all new hires receive and configure all tools/applications to have a successful Onboarding experience.
• Ensure new hires have technical assistance to properly set up their hardware/software and distribute manuals, passwords, and guidelines, as needed.
• Monitor completion of new hire onboarding policies and documentation.
• Align new employees with managers and their team; communicate involvement procedures to all stakeholders.
• Provide reporting and project updates to stakeholders. Utilize, track, and maintain data, ensuring accuracy for each new hire class.
• Bring forward recommendations on process improvements to achieve efficiency and standardization. Challenge the status quo and proactively identify enhancements to onboarding strategies and Standard Operating Procedures (SOP’s).
• Ensure compliance and adherence to all processes; always maintain confidentiality of all employee information.
• Other duties as required.

• High School Diploma or GED.
• Three years of related experience in BPO contact center, recruiting, human resources or other closely related field.
• Capacity to work from home with a dedicated workspace that is free of background noise and distractions.

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.