Technical Support Representative (#25609091)

This position involves acting as the front line of interaction with customers, providing support via phone for both inbound and outbound calls. The role also includes documenting customer issues and feedback to improve the overall customer experience. The ideal candidate should be customer-centric with strong interpersonal and communication skills.

We expect greater of ourselves... What’s Your Greater?  Come find it at ResultsCX!

• Front-line customer support.
• Answer technical inquiries.
• Provide resolutions using available resources.
• Deescalate challenging situations.
• Document cases in CRM.
• Assist customers with product information, purchases, store locations, assembly troubleshooting, incident management, repairs, warranty support, and wireless connectivity issues.

• Bachelor's degree in any field.
• 0-3 years of experience in technical support or customer service with technical knowledge.
• Knowledge of technical products, networking, Wi-Fi.
• Basic understanding of Windows, Mac OS, and computer hardware.
• Familiarity with consumer electronics.
• Willing to work in night shifts & possible rotational shifts and 24/7 work schedule.
• A2/B1 English proficiency and typing speed of 25 WPM with 95% accuracy.
• Experience with CRM and case management.

• Employee Performance Incentives
• Annual Vacations
• Frequent Employee events, Rewards and Recognition
• Career Growth Opportunities

If this sounds like an opportunity that you would be interested in, don’t miss out! Training classes are forming now! Spaces are limited so apply now to secure your spot!

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.