Software Quality Assurance Engineer (#25602347)

ResultsCX is looking for like-minded individuals to take part in the re-imaged digital customer journey. Our SupportPredict SaaS solution suite of products provides the opportunity to work in small forward-thinking teams. We integrate solutions with technologies for the continued uplift to our standard for the Customer Resolution, its forefront in our product line, and as gateways to our talent expansion.

We are actively recruiting and interviewing for a results-oriented Quality Assurance Engineer who will be instrumental in driving our QA lifecycle, developing test strategies, leading a team towards delivering high-quality product releases and be a guardian of its Quality at every turn.

• Help improve, administer, delegate and execute end-to-end test coverage processes across layers of our tech stack, ensuring quality is embedded throughout
• Contribute to the creation of a reliable and maintainable automated testing suite to ensure simple, effective analysis of failures and avoid any test case duplication
• Help highlight and put measure for risk mitigations within the team as early as possible
• Engage in the creation of technical specifications documents to identify potential testing scenarios and develop robust testing strategies
• Regularly carry out exploratory testing to gain insights and uncover potential risks
• Collaborate closely with developers to comprehend the intricacies of the codebase for the identification of test cases for expected outcomes
• Execute automated test scripts, validate system functionalities, and ensure that the software meets the specified requirements
• Work directly with DevOps to ensure smooth transitions from testing to deployment at various SDLC stages
• Proactively shorthand with error-free release management, release documentation, regression test administration, feature integration assurance
• Champion baseline continuous feedback loops to be established for the greater speed-to-resolution on bug identification and its facilities
• Advocate quality mindset to the broader team from junior-level developers to stakeholders

• Prior experience as a QA Engineer
• Excellent communication skills
• Knowledge of React, NodeJS and Serverless
• Experience in automated testing using a tool variety from Postman to Swagger or sound equivalent
• Degree in Science, Business, Computer Science, Software Development or related field

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.