Manager, Payroll (#25586924)

The Manager, Payroll leads day-to-day payroll department operations. The Manager, Payroll is responsible for employee payroll processing in accordance with company guidelines and policies. We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX!

Responsible for the organization of all payroll administration activities, processing of documents in the program product, related to employee renumeration, deductions, and insurance. Responsible for the preparation of internal regulatory documents for colleague administration.

This role does require work onsite

• Manages and reviews payroll system vendor, contractor and supplier contracts and agreements.
• Prepares and submits within the regulated deadlines all necessary references and declarations to NRA, NSSI and other state institutions, as well as to the General Labor Inspectorate Executive Agency ", National Statistical Institute and Occupational Health Service.
• Prepares various reports for the staff / available staff, leave, sick leave, etc./
• Checks the presence monthly form 76 on a monthly basis.
• Organizes the maintenance, storage and continuous updating of the database of employees and their personal work files.
• Prepares official notice and certificates, UP-2 and UP-3 form of the staff.
• Enters into the software product the necessary data for employees working under civil contracts; prepares a salary statement and makes payment of the amounts under the civil contracts.
• Prepares Duty and Named Staffing of ResultsCX staff and submits to Chief Executive Officer for approval.
• Prepares files for bank transfer of taxes, insurance, wages, fees, etc.
• Develops and implements internal regulatory documents of the company and supports the preparation of job descriptions.
• Is obliged to take care of own health and safety, as well as the health and safety of the others directly affected by his/her activity, in accordance with the instructions given by the employer. Complies with the Rules for safety and health at work, as well as the Rules for emergency and fire safety.
• Plans and controls the operational flow of the department in coordination with other.
  departments to meet payroll deadlines and to continuously improve efficiency and minimize cost.
• Manages and maintains the operational efficiency, upkeep, safety, and security of all physical assets related to payroll including processing facilities, systems, and human resources.
• Approves other transactions processed by the department as required at such level including disbursement voucher processing, bank crediting, and reporting requirements submission.
• Safekeeping of all payroll files and documents and adherence to confidentiality standards.
• Preparation and review of the completeness and accuracy of all government contributions and timely payments and reporting requirements.
• Ensures payroll systems are set-up and updated to reflect our current employee base, including wages, benefits, sick and vacation time in line with contract terms and conditions.
• Manages regular preparation of relevant management reports, including weekly, monthly, quarterly, and year-end reports (gross payroll, hours worked, vacation accrual, tax deductions, benefit deductions, etc.)
• Review and implement process improvements, documentation of processes and alignment of functions of personnel to focus on efficiency, accuracy, and timely payment of payroll to employees.

• Bachelor’s/College Degree in Human Resources, Business Administration or equivalent
• 5+ years’ experience in Human Resources or Accounting
• 4+ years’ experience in payroll management
• The ability to handle sensitive and confidential material.
• Proficient and effective English verbal and written communication skills.
• The ability to exercise discretion and interact effectively with individuals at all levels and from diverse backgrounds.
• Proficiency with Microsoft Office and other payroll systems.
• Knows and applies all regulations concerning the organization of labor and administration.
• Is constantly informed about the changes in the legal framework and apply them.
• Maintains confidentiality when processing or was entrusted with company and / or personal information about the organization and employees.
• Excellent oral and written English communication skills.
• Knowledgeable on Bulgarian Labor Standards and compensation taxes
• Year-end tax reporting/reconciliation knowledge (required)
• Accounting experience
• Hands on experience leading a Philippine Payroll group (required)
• Call center industry experience a plus
• 3+ years’ experience in payroll processing

We encourage our people to “expect greater”, reach further and live up to their individual potential. As a leader in the customer service call center industry we partner with Fortune 500 companies to provide exceptional customer experiences globally. We are looking to grow our teams with people who are up for a challenge and share our passion and commitment. If you are interested in an opportunity to make a difference in a fast-paced environment, ResultsCX could be right for you!

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.