Claims Representative - Remote (#P1-7346990-1)

Claims Representative - Remote

Full Location: Remote - US

Description

Give me the basics!

Our Claims Representative - Remote help ResultsCX customers navigate important moments with confidence and care! Associates support customers across both our Life Insurance Claims and Lending Claims lines of business, investigating and processing claims, gathering information needed to make claim decisions, and communicating with customers and third parties throughout the claims process. Responsibilities include reviewing documentation, evaluating claims within established guidelines, providing updates on claim status and next steps, and delivering exceptional service during every interaction. Our teams manage both inbound and outbound communications while working collaboratively to ensure timely, accurate claim resolution and positive customer experiences.

Real Stories. Real Impact.

One of our Claims Associates received a call from a customer who had recently lost her husband and was unsure how to begin the life insurance claims process. Already overwhelmed with grief, she was also worried about how she would manage upcoming mortgage and household expenses.

Our associate guided her through each step, explained the required documentation, and kept her informed throughout the process. Once the claim was approved and paid, the customer shared how relieved she was to have financial stability during such a difficult time.

We expect greater of ourselves… What’s Your Greater? Come find it at ResultsCX!

What should I bring to the interview?

• Education: High school diploma or GED required
• Typing Skills: Ability to type 25 words per minute
• Technical Proficiency: This position requires you to toggle back and forth between multiple systems while communicating with the customer. You will need to have intermediate/advanced technical proficiency
• Availability: Monday through Friday, 9-6pm EST
• Pay Expectation: Our Claims pay rates start at $17/hr in training, with potential for an additional $1/hr if you work more than 35 hours a week. 
• *Pay rates vary by program fit during selection consideration.

Nothing compares to my home office - Can I work from home?

To work virtual in your home, you need:

• A PC or laptop running Windows 11 operating system (NO Mac, Chromebook, Tablet or Smartphone)
• High-speed internet – minimum download speed of 25 Mbps and a minimum upload speed of 10 Mbps
• Ability to connect directly to the internet service provider modem with an Ethernet cable (WIFI is not acceptable)
• 2 dedicated computer monitors, minimum 13 inches or larger if equipment is not provided for the position you receive an offer for
• A VoIP USB Headset with microphone and a webcam for Training
• Dedicated workspace in your home that is free of background noise and distractions
• Additional equipment specifications will be tested during the interview process

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.