Trainer (#25622638)

We are seeking an enthusiastic and skilled Trainer to join our healthcare contact center team in Bangalore. This role is ideal for candidates with excellent voice and communication skills, a passion for training, and a strong understanding of healthcare voice processes. As a Trainer, you will be responsible for preparing and upskilling agents to deliver exceptional service to healthcare members and providers.

· Conduct training sessions for new hires and existing team members on healthcare voice processes, on product and process.

· Develop and deliver training materials, including presentations, role-plays, and workshops, to enhance Product, Process knowledge and customer handling abilities.

· Ensure trainees are well-versed in healthcare terminology and HIPAA compliance.

· Monitor and evaluate trainee performance during and after training sessions, providing constructive feedback and guidance for improvement.

· Collaborate with operations and quality teams to identify training needs and implement customized learning programs.

· Maintain training records and prepare reports on training effectiveness, attendance, and assessments.

· Stay updated on healthcare industry trends and best practices to enhance training content.

· Education: Graduate in any discipline.

· Experience:

o 2+ years of experience in a healthcare voice process or as a trainer in a BPO environment.

o Candidates with less experience but exceptional voice and communication skills are encouraged to apply.

· Strong understanding of healthcare voice processes and customer engagement.

· Excellent verbal and written communication skills with a focus on voice clarity and modulation.

· Ability to design and deliver engaging training sessions.

· Basic knowledge of healthcare processes, and claims is preferred.

· Comfortable working fixed night shifts to align with international client requirements.

· Training delivery and facilitation

· Voice and communication coaching

· Presentation and interpersonal skills

· Attention to detail and adaptability

· Time management and organizational abilities