Trainer (#25610677)

We are seeking an experienced and dynamic Trainer to join our team and lead training initiatives for back-office processes in the UK banking domain. The ideal candidate will have over 5 years of experience in a training role, with expertise in UK banking operations, compliance, and best practices. This position will play a critical role in developing and delivering training programs to ensure operational excellence and employee growth.

UK?international Banking Client Experience a MUST or Healthcare Voice/inbound call experience

Rotational schedule - including overnights

Onsite work

•    Training Delivery:
Deliver engaging and effective training sessions on UK banking back-office processes, including but not limited to account operations, payments processing, compliance, risk management, and reconciliation.
•    Content Development:
Design, develop, and update training materials, manuals, and e-learning modules in line with industry standards and company requirements.
•    Needs Assessment:
Conduct training needs assessments to identify skill gaps and develop customized learning solutions to address those gaps.
•    Compliance and Standards:
Ensure that all training content is aligned with UK banking regulations, compliance requirements, and company policies.
•    Performance Monitoring:
Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics. Provide recommendations for continuous improvement.
•    Collaboration:
Work closely with operations teams, subject matter experts, and management to ensure training programs meet business objectives.
•    Onboarding Support:
Facilitate onboarding sessions for new hires, ensuring they are equipped with the knowledge and skills needed to excel in their roles within the UK banking back office.
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•    

o    Minimum of 5+ years of experience in a trainer role, specifically within the UK banking domain.
o    Experience in Remediation, Complaints processing will be added advantage
o    Strong understanding of back-office operations, including payments, settlements, regulatory compliance, and risk management.
•    Education:
o    Bachelor’s degree in Business, Finance, or a related field (preferred).
o    Certifications in training, coaching, or banking operations are an advantage.
•    Skills:
o    Excellent verbal and written communication skills.
o    Strong presentation and facilitation skills.
o    Proficiency in MS Office (Word, Excel, PowerPoint) and e-learning platforms.
o    Analytical mindset with the ability to translate complex processes into simplified training content.
o    Knowledge of UK banking regulations and compliance standards.

• Employee Performance Incentives and Prizes
• Frequent Employee events, games, parties, and all-around fun in the workplace
• Healthcare Benefits
• Paid Training
• Opportunity to grow with ResultsCX if that’s “Your Greater”