Technical Solutions Engineer- Remote Philippines (#25596647)

As a Technical Solutions Engineer, you will play a pivotal role in designing and overseeing the technical aspects of complex software and technology projects. Your expertise will ensure that systems, applications, and solutions meet the required functionality, performance, scalability, security, and other quality attributes. You’ll collaborate closely with cross-functional teams to translate business needs into robust technical solutions.

• Technical Support: Provide expert-level technical support for complex product issues, ensuring timely resolution and customer satisfaction.
• Solution Design: Collaborate with cross-functional teams to design and implement innovative technical solutions that meet client needs.
• Client Interaction: Engage with clients to understand their technical requirements and provide consultation on best practices and product usage.
• Documentation: Create and maintain detailed technical documentation, including system configurations, troubleshooting guides, and FAQs.
• Training: Conduct technical training sessions for clients and internal teams to enhance product knowledge and skills.
• Continuous Improvement: Actively participate in product development discussions, suggesting improvements and new features based on client feedback and technical trends.
  Requirements and Skills

• Proven experience as a Technical Solutions Engineer and competency in AI/ML: Working Knowledge with how to create and maintain an AI services: Data extraction/chunking: Embeddings: Vector db's: RAG: Prompt engineering.
• Exposure to AWS and Azure AI Ecosystem/Tools and services
• Hands-on experience with software development and system administration.
• Knowledge of selected coding languages (e.g., JavaScript, Java, Python).
• Good communication skills. Strong problem-solving aptitude. Organizational and leadership skills.
• Bachelor’s degree in computer science, Engineering, or a related

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.