Sr. Talent Scout

The Sr. Talent Scout role will be a centralized regional role which will manage and handle the backend of the recruitment process, including but not limited to the following: reviewing candidate pre-screening questions and applications; reviewing assessment results to ensure the candidates have met the established thresholds; and ensuring that the verbal and written offers are within the established format and guidelines. Additionally, as part of the interview process, this role will administer a technical assessment aptitude test that will be conducted utilizing MS Teams or Zoom.

Specifically, the recruiter role will work across the matrix on a regional basis to interview and close candidates for all assigned regions. The role will be hands-on and subjected to daily quotas that entail interviewing and offer ratios.

• Review resumes, job applications and assessment results against minimum qualifications and ensure passing thresholds. 20%
• Manage the overall interview and selection process 30%
• Facilitate the offer process by extending the offer and negotiating employment terms. 15%

• Sourcing of qualified candidates from ATS and Job Boards – 5%

• Admin tasks – trackers, system movement within ATS, documentation, ensure all screening, hiring and selection is done in accordance with employment laws and regulations, other duties as assigned. 15%
• Assist Regional Managers in the following tasks. 15%
  • Reporting
  • Coordinating and mentoring Talent Scouts
  • Attending status meetings
  • Special projects

• 3-5 years of recruiting experience in a high- volume recruitment environment.
• A bachelor’s degree is preferred
• Strong experience working in a fast-paced environment.
• Must have interviewing, assessing candidates, and strong experience courting candidates through the offer process.
• Must be a team player with strong oral and written communication skills.
• Prior experience working in a centralized, national staffing model handling regional recruiting for a variety of disciplines.
• Ability to cooperate effectively with others with a strong team orientation approach.
• Demonstrated experience working with various ATS platforms.
• Strong proficiency in multi-tasking and handling multiple priorities with a high sense of urgency.
• Strong PC skills (Word and Excel).
• A self-starter with an inclusive mindset and highly collaborative nature.

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

#LI-Remote