Sr. Software Engineer

As a Sr Software Engineers of the Application Integration team, is primarily responsible on the development, maintenance, testing and deployment of solutions by using Web Services, APIs, or internal systems with background in C# and SQL development.

• Create solution development plans & deliver against the schedules.
• Coordinate with other managers, Directors, architects, Database Administration (DBA) and Enterprise Applications leadership as needed.
• The role is highly technical, but with a strong emphasis on interpersonal skills.
• Proactively identify system and process improvement initiatives within the Enterprise Application organization which create efficiencies and value, and addresses quality concerns of the organization.
• Lead investigative and troubleshooting initiatives to ensure most immediate resolution.

• 8-12 years’ experience using C# as the programming language with SQL.
• 4-6 years of work experience in API/Web Service Integration.
• Experience in designing the architectures using design patterns.
• OOP/Object/Component-oriented design and programming.
• Strong understanding on SQL Server concepts, Execution Plans etc. Working experience on dynamic SQL is a plus.
• 2+ years’ experience implementing ETL for Data Warehouse and Business Intelligence solutions.
• Experience using JSON/XML.
• Experience extracting data through coded solutions from different data sources such as FTP/SFTP, MS SharePoint, email, etc.
• Experience in identifying and handling technical risks and issues.
• Reporting on projects statuses and developments to leadership team members.
• Ability to look to the future and plan for growing business.
• Strong verbal and written communication skills.
• **Experience integrating with call centre applications via APIs, specifically Ivanti (ITSM), Avaya CMS, Genesys Customer Interaction Center (CIC), InContact and/or Altitude would be a bonus.
• **Experience with AWS Cloud would be a bonus.
• **Experience in BPO Operations or Workforce Management would be a huge bonus

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

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