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Sr. HR Specialist (#25592346)


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  • Job Type

    Full Time

  • Job Location

    Monterrey, Nuevo Leon

Sr. HR Specialist

The Sr. HR Specialist provides end-user assistance with a friendly, helpful approach, answering questions, providing information, and escalating more complex inquiries to the appropriate resource for resolution.

As a ResultsCX Sr. HR Specialist, you will be supporting all ResultsCX employees globally using a variety of resources and tools including, but not limited to the HRIS, ResultsCX Policies & Procedures, Employee Handbooks, Subject Matter Experts in HR and other departments, Government publications and other legally binding documents.   

Sr. HR Specialists will support the resolution of highly complex incidents.  With increased proficiency levels, Senior HR specialists possess the credibility and confidence to train ResultsCX Customers as required and assist on updating HR Manuals to maintain current operating procedures and best practices.

In addition to assisting customers, Sr. HR Specialists may also perform clerical support tasks such as filing and organizing documents, coordinating with staff, and maintaining records in adherence to the company's policies and regulations. HR Specialists may possess proficiency or higher-level skillsets acquired through different certifications or training as part of their scope.

In this role you will:
  • Provide Back Office and Voice Support for all ResultsCX employees Level 1, 2, and 3 Items as defined in the following PSC Task Matrix.
We are looking for someone who has:

Required Education and Experience

  • High School Diploma or GED.
  • Minimum 3 years in HR Support Role.

Preferred Education and Experience

  • Experience at ResultsCX or BPO industry.
  • Associates degree in Business or Human Resources disciplines.
  • Experience working in a contact center environment.
  • Experience providing administrative and general HR support.
  • Working knowledge of global HR discipline and practices.
About ResultsCX:

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.