Software QC Analyst

QA team members monitor 4 large Self-Service projects that assist people with their devices, knowledge, and products. QA analysts test upcoming features, find, and identify bugs and monitor production sites. QA Analysts communicate these bugs to the team to help identify the cause and work towards a solution.

• Test pre-release features and verifying functionality
• Collaborate with QA team members and other interdisciplinary teams
• Manually explore testing of web-based software
• Write and execute test cases
• Create organized and detailed documentation of defects and feedback

• 2+ years of Software Quality Assurance experience 
• Knowledge of programming languages like JavaScript, HTML, and CSS 
• Solid experience with Cypress  
• Experience in REST API testing 
• Fluent in English, written and spoken 

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

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