Seasonal Retail Customer Service Representative - Site (#25589604)

Jack-Of-All-Trades, Master of Customer Service!

Our Retail Customer Service Representatives help ResultsCX customers with a variety of different call types including, but not limited to, retail order support, troubleshooting directions, card services such as balance inquiries, and so much more! Successful representatives on these accounts will be great multitaskers, quick learners, and have the desire to be excited and challenged daily. This opportunity offers the ability to learn and apply knowledge across many different industries and services. As this position is on site, we’re looking for outgoing and personable individuals who want to be where the people are!

One of our customers called in and told our representative about how she hadn’t spoken to a family member for years due to an old disagreement, but she had decided this year to try and open communication by getting them a Christmas gift. Our agent helped the customer pick out the perfect gift and wished them luck. You may not think that taking orders or basic customer service calls can make a difference in the world, but occasionally you can really make a difference in one person’s world, and that's an awesome feeling! This specific customer actually called back with an update that we had helped her mend this broken relationship.

We expect greater of ourselves… What’s Your Greater?  Come find it at ResultsCX!

• Education: High school diploma or GED required
• Typing Skills: Ability to type 25 words per minute
• Technical Proficiency: This position requires you to toggle back and forth between multiple systems while communicating with the customer. You will need to have intermediate/advanced technical proficiency
• Availability: Open availability 7 days a week
• Pay Expectation: Our on-site retail pay rates start at $14/hr in training
  *Pay rates vary by program fit during selection consideration.

To work at our St. Joseph site, you need:

• Reliable transportation to get to and from work daily
• Live within 50 miles of the physical location
• The type of personality that thrives on social connection, work events, in person mentoring, and uncapped career growth!

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.