Seasonal Healthcare Representative - Remote (#25585833)

Our Seasonal Healthcare agents help ResultsCX customers with any and all healthcare related inquiries! Calls will include, but are not limited to, questions about current health insurance policies or benefit cards, requests to update personal information on accounts, support completing orders, and more! We handle both inbound calls and outbound campaigns to inform our customers about changes that may affect them. This is a seasonal position, expected to end 1/31/2024, with the ability for permanent placement based on business needs and KPI.

Are you empathetic, outgoing, and ready to learn in a fast-paced environment? This is an opportunity to work remotely in the comfort of your home, be recognized for your success, and make a difference. At ResultsCX, we are focused on providing exceptional customer service to our clients and making the communities we live and work in a better place to be.

We expect greater of ourselves… What’s Your Greater?  Come find it at ResultsCX!

• Education: High school diploma or GED required
• Typing Skills: Ability to type 25 words per minute
• Technical Proficiency: This position requires you to toggle back and forth between multiple systems while communicating with the customer. You will need to have intermediate/advanced technical proficiency
• Availability: Open availability between 8am-11pm EST 7 days a week
• Pay Expectation: Starting pay is $13/hour in training

*Pay rates vary by program fit during selection consideration.

Our virtual positions require you to independently have access to the following during all working hours:

• PC/ laptop running Windows 10 operating system (NO Mac, Chromebook, Tablet or Smartphone)
• High Speed Internet – minimum download speed of 10 Mbps and a minimum upload speed of 6 Mbps
• Ability to connect directly to the internet service provider modem with an Ethernet cable, (WIFI is not acceptable)
• 2 dedicated computer monitors minimum 13 inches or larger
• A VoIP USB Headset with microphone and a Web Cam for Training
• Dedicated workspace in your home that is free of background noise and distractions
• Additional equipment specifications will be tested during the interview process

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law