Revenue Performance Lead (#25622772)

We are seeking a commercially minded business leader to serve as a strategic partner to the Chief Revenue Officer—someone who can synthesis pipeline reviews, financial analyses, and create board-levelpresentations, not just report the data.

The ideal candidate brings direct experience inside a revenue organization at a global BPObusiness, understands the mechanics of how deals move from pursuitthroughrevenue recognition, and can distill complex commercial data into insights and narratives that drive executive decision-making.

They will be the CRO’s force multiplier—owning the revenue story, pressure-testing the forecast, and ensuring the commercial leadership team isoperatinginalignment withtherevenue targets and businesspriorities.

Revenue Intelligence & Commercial Narrative

• Ownthe commercial narrative by connecting pipeline data, financial performance, client health, and market signals into a cohesive view the CRO and Board can act on.
• Synthesize quantitative and qualitative inputs — not build dashboards, but interpret what the data is telling us and, critically, what itisn’t.
• Developandmaintainthe revenue operating model: forecast accuracy, bookings-to-revenue conversion, retention trends, and expansion velocity.
• Serve as the extended (eyes and ears) of the CRO to bring visibility tochallenges,obstaclesto achieving revenue targets.

Pipeline & Forecast Integrity

• Partner with sales leadership toensure data integrity,pressure-test pipeline quality, deal progression, and forecast accuracy.
• Flaggaps between what the pipeline says and what the financials willactually deliver.
• Bring a commercially informed lens — understand deal economics, pricing structures, and ramp dynamics well enough to challenge assumptions.

Commercial Storyboarding & Executive Communication

• Lead the development of boardlevelmaterials, QBRs, and investor narratives — not as a slide-builder but as the person who architects the storyline: where revenue is trending, why,what’sat risk, and what the plan isto mitigate.
• Prepare and present executive-ready materials with minimal direction, translating complex commercial dynamics into clear, decision-ready formats.

Cross-Functional Coordination & Strategic Projects

• Act as the CRO’s keytacticalhands onliaison across Sales, Customer Success, Operations, Finance, and Marketing to ensure alignment on revenue strategies and growth priorities.
• Drive key strategic initiatives — revenue optimization programs, client retention strategies, operational improvements — from concept through execution.
• Identifyand streamline revenue operations processes to enhance forecasting, pipeline management, and go-to-market effectiveness.

Strategic Deal Support

• Engagedirectly on large, complex pursuits where the CRO needsadditionalsupporton deal structure, competitive positioning, or pricing strategy.
• Provideanalytical support during major negotiations, renewals, and RFP responses.

Market Insights & Competitive Positioning

• In tandem with theResultsCXMarketing organization, analyze market trends, competitive landscape, and industry shifts to inform revenue strategies and right-to-win positioning.
• Maintain a current view of competitive dynamics across key verticals and geographies.

Required

• 8+ years in commercial roles within a global CRO, BPO, or CX services environment
• Direct exposure to pipeline management, deal economics, and P&L accountability — must have sat close enough to revenue to understand howit’smade, not just howit’sreported.
• Demonstratedability to synthesizepipelineand financial data into executive-ready narratives and strategic recommendations.
• Experiencepreparing and presenting board-level materials with minimal direction.
• Familiarity with CX services commercial models: pricing structures, volume-based economics, ramp dynamics, and client P&L management.
• Strong commercial acumen, CX/BPO industry fluency, and executive communication skills.
• Data-literate andproficientin Excel and BI tools (Power BI, Tableau, SQL)
• Bachelor’sdegree in business, Finance,Statistics, DataScienceor related field.

Preferred

• Priorexperience in sales, account management, commercial finance, or revenue strategy within outsourced services.
• MBAor equivalent advanced degree.
• Experience in aSr level strategyrole reportingto C-suite commercial leadership.
• Trackrecord of operating across multiple geographies and time zones.

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.