Project Manager (#P1-6635835-1)

Project Manager

Full Location: Remote - PH

The Project Manager is responsible for the coordination, documentation, execution, control, and completion of medium to large-scale implementations and strategic initiatives ensuring consistency with company strategies, departmental capabilities, client commitments, and project goals. This includes defining project objectives, gathering appropriate resources, and coordinating the efforts of team members to deliver projects according to plan, while overseeing quality control from initiation to completion. The Project Manager facilitates problem resolution and communication between project stakeholders and team members to help set and execute priorities.

We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX!

In this role you will:

• Plan and schedule project timelines and milestones using approved tools and track project milestones and deliverables.
• Collaborate with leadership and stakeholders to revise project scope, milestones, tasks, and timelines as appropriate to meet changing needs and requirements.
• Effectively communicate project expectations and requirements to project team and stakeholders in a timely and clear fashion.
• Coordinate and facilitate internal and external project meetings inclusive of kick-off meetings, status meetings, discovery meetings, workstream meetings, and working sessions
• Liaise with project stakeholders on an ongoing basis and manage day-to-day operational aspects of a project and scope.
• Escalate and resolve issues that serve as roadblocks and/or place deliverables/milestones at risk.
• Ensure project documents are complete, current, and stored appropriately.
• Review, analyze, and recommend processes & procedures to find opportunities for improvement and increased efficiency.
• Contribute to, implement, and maintain best practices and project management policies and guidelines.
• Lead the planning and execution of client-focused projects and related work items.
• Apply strong strategic thinking to simplify complex issues to improve understanding for others.
• Develop and maintain project plans, identify resource needs, and manage the timeline.
• Manage multiple stakeholders for goal alignment and communicate risks accordingly.
• Oversee day-to-day operational aspects of a project, including meeting facilitation and documentation.
• Constantly monitor and report on the progress of the project to all stakeholders.

We are looking for someone who has:

• Bachelor Degree – 4 yrs of University or equivalent experience
• 4-5 years' experience in BPO services industry.
• A working knowledge of project management techniques and tools.
• Displayed competencies typically acquired through a bachelor’s degree or equivalent experience.
• Demonstrated success in managing small-to-medium scale project
• Strategic and tactical critical thinking and problem-solving skills
• Advanced presentation, communication, organizational, influencing, and relationship management skills.
• Ability to break down information in a systematic and consumable manner.
• Strong leadership fundamentals.
• Successful management of complex / cross-functional projects.
• Excellent interpersonal effectiveness and communication skills (written and oral).
• Top-down thinker, quick learner, and driven.
• Proficient with Microsoft Office Suite and other relevant IT platforms.

About ResultsCX:

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.