25593404
CORP02612
Full Time
Sofia, SofiaBG
We are seeking a highly skilled and experienced IT Infrastructure Manager to lead ResultsCX IT Infrastructure and Endpoint Engineering Team. The ideal candidate will be responsible for overseeing the design, implementation, maintenance, and documentation of our IT Systems and Infrastructure.
Position OverviewStrategic Planning:
Team Leadership:
Infrastructure Design and Implementation, and Collaboration:
Vendor Management:
Capacity Planning:
Incident and Service Request Management:
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.
ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
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