Legal Analyst (#P1-6202665-1)

Legal Analyst

Full Location: Remote - IN

The Legal Analyst will be responsible for providing support to Senior Corporate Counsel. The ideal candidate for this position has a strong work ethic, exceptional problem-solving, organization and logical reasoning skills. The candidate must be comfortable working in a fast-paced working environment.

In this role you will:

• Assist with review and preparation of Master Services Agreements, Statements of Work, Amendments, NDAs and various other contractual documents and legal documents related to Customer Contact Services and vendor contracts pertaining to technology related services
• Identify vital terms and potential issues in draft Agreements and escalates solutions as appropriate
• Track and participate on calls daily regarding intake requests submitted by other Results business teams
• Assist with review of corporate policies & procedures
• Monitor deadlines and status updates for managing various legal action tracked by the Legal Department
• Conduct legal research and analysis pertaining to matters being handles by the Legal Department
• Handle various tasks to support contract negotiations, document management and legal analysis
• Maintain various trackers using Excel and SharePoint

We are looking for someone who has:

• Four-year degree or equivalent certification in a legal studies program
• 7+ years working experience as a Legal Analyst, Legal Department Contract Manager and/or Corporate Paralegal
• Tele-marketing, tele-sales or customer service industry experience preferred but not required
• IT or technology-related experience/background preferred but not required
• Sound understanding of litigation and claims processes would be a plus
• Previous experience assisting with review and preparation of Master Services Agreements, Statements of Work, Amendments, NDAs and various other contractual documents and legal documents Experience managing and tracking corporate entity registrations, licenses and annual reports
• Knowledge of commercial agreements and transactions
• Experience and high comfort level using computer technology
• Advanced MS Office skills, especially Word, Excel, Sharepoint, as well as Adobe pdf products
• Excellent interpersonal skills and patient, positive attitude
• Resourcefulness and creativity in problem solving
• Advanced English writing and verbal communication skills
• Ability to take direction and work independently with little or no supervision
• Highly organized, punctual, patient and detail-oriented

Preferred Skills

• Salesforce or other CRM experience is a plus
• Supported corporate operations in a highly regulated industry
• Understands the fast-paced environment
• Strong desire to grow legal knowledge and diversify skill set

About ResultsCX:

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.