Korean Bilingual Financial Support Representative - Statewide in Florida (#25612596)

ResultsCX Korean: Even language isn't a barrier to our support!

At ResultsCX, our Bilingual Financial Support Agents are trusted partners for our customers, assisting with a wide range of account-related inquiries in both English and Korean. In this role, you'll handle both inbound and outbound calls. Calls will include, but are not limited to: member account review and updates, payment and claim assistance, account activations, new program enrollment, card benefit inquiries, and more!

“One of our agents answered a call from an elderly customer who had recently learned that her credit card offered rental car coverage — a benefit she never realized she had. She was planning a trip to visit family and hoped to use the benefit to save money, but was overwhelmed trying to figure out how to activate it online. ‘I’m not great with computers,’ she said, ‘and I’m afraid I’ll click the wrong thing.’

The agent patiently walked her through the process step by step, pausing often to explain not just what to click, but why it mattered. When the customer still wasn’t confident, the agent offered to stay on the line while she completed the entire reservation and ensured everything was correctly documented.

While on the call, the agent also took time to explain other travel-related benefits she could use — like lost luggage reimbursement and no foreign transaction fees — and even emailed her a simplified checklist she could print and bring with her on the trip.”

We expect greater of ourselves… What’s Your Greater?  Come find it at ResultsCX!

• Education: High school diploma or GED required
• Language: Fluent in both English and Korean
• Typing Skills: Ability to type 25 words per minute
• Technical Proficiency: This position requires you to toggle back and forth between multiple systems while communicating with the customer. You will need to have intermediate/advanced technical proficiency
• Availability: Open availability between 8:30am-5pm EST, Monday through Friday. Weekends off!
• Pay Expectation: Our Korean bilingual pay rates start at $19/hr in training and you can earn up to $1k in incentives as your tenure increases!
  *Pay rates vary by program fit during selection consideration.

To work virtual in your home, you will need:

• A PC or laptop running Windows 10 operating system (NO Mac, Chromebook, Tablet or Smartphone)
• High Speed Internet – minimum download speed of 10 Mbps and a minimum upload speed of 6 Mbps
• Ability to connect directly to the internet service provider modem with an Ethernet cable, (WIFI is not acceptable)
• 2 dedicated computer monitors minimum 13 inches or larger
• A VoIP USB Headset with microphone and a Web Cam for Training
• Dedicated workspace in your home that is free of background noise and distractions
• Additional equipment specifications will be tested during the interview process

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.