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Junior IT Administrator (#25593427)

JOB DESCRIPTION Job Attributes+

  • Job ID

    25593427

  • Req ID

    IE00004

  • Job Type

    Full Time

  • Job Location

    Cork, Cork
    IE

Junior IT Administrator

The Site IT Administrator is a member of the IT Support Team, working from both ResultsCX’s Cork site and at home to support the IT infrastructure and remote workforce.

We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX!

In this role you will:
  • Install and configure the company’s computer hardware operating systems and applications.
  • Maintain and monitor computer networks and systems and diagnose and solve hardware and software faults.
  • Provide support to remote staff and respond to customer queries in a timely manner.
  • Assist in the development and migration of the company infrastructure to a full cloud-based solution.
  • Ensure compliance, update IT policies and procedures, and commit to continuous improvement to ISMS framework.
  • Test and evaluate new technology.
We are looking for someone who has:
  • 1 to 2 years of experience in IT support
  • The capacity to work well within a team.
  • Self-motivation; keen to learn new technologies and methodologies.
  • Working knowledge of Windows operating systems and applications (Windows 10/11 & Windows Server)
  • Knowledge of Call Centre Dialler Applications
  • Knowledge of M365 suite of products and Intune.
  • Knowledge of Private and Public Cloud Infrastructure.
Why join our ResultsCX team?
  • All-around fun in the workplace
  • Healthcare Benefits
  • Opportunity to grow with ResultsCX if that’s “Your Greater”
About ResultsCX:

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.