HR Specialist (#25622677)

The Human Resource (HR) Generalist reports directly to the HR Director and is responsible for assisting in the day-to-day operations of the corporate Human Resource department. This position formulates partnerships across the HR function to deliver value-added service to management and employees that reflect business objectives.

Provide day-to-day delivery of projects, programs, and strategies in assigned areas of Human Resources.

Partner directly with leaders and other HR team members to define and execute HR strategies that align with business needs and objectives; provide guidance and drive results-driven action.

Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance; partner with the legal department as needed/required.

Gather and analyze data and make recommendations to management for continuous improvement; analyze trends and develop strategies to resolve HR issues.

Facilitate a positive environment, build morale, and make a positive impact on business initiatives to increase employee satisfaction, production, and retention.

Educate and train managers on a variety of HR related topics.

Effectively communicate with all internal and external parties.

Discreetly handle confidential company information.

Maintain accurate and up-to-date human resource files, records, and documentation.

Answer questions from employees; referring more complex questions to appropriate senior-level HR staff or management.

Compile departmental reporting for senior leaders.

Maintain knowledge of industry and HR trends and best practices.

Provide change management support as needed.

Work under minimal supervision and offer support and guidance to junior HR staff when complex, specialized, and sensitive questions and issues arise.

May be involved in other areas of the HR department including hiring and interviewing staff, administering pay, benefits, and leave, and enforcing company policies and practices.

Work on special projects and other related duties as assigned.

Required Education and Experience

• Bachelor’s degree in human resources or a related field. Equivalent experience may be substituted for education requirement.
• Minimum of 4 years of experience in Human Resources role.

Preferred Education and Experience

• Experience at ResultsCX or BPO industry.
• SHRM-CP or SHRM-SCP certification.

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.