Financial Planning and Analysis (FP&A) Manager (#25610678)

We are seeking an experienced and articulate Financial Planning and Analysis (FP&A) Manager to join our team. This individual will play a crucial role in partnering with business executives to provide economic and strategic decision support. The ideal candidate will have a strong business acumen, capable of understanding and relating business drivers to cost and revenue. Experience working in FP&A/business fiancé from IT-BPM sector is preferred.

• • Set and control the day-to-day functions for an accurate and useful financial reporting system that allows the customers to run a successful business.
  • Establish connections between financials and operational KPIs, not limited to P&L lines.
  • Harmonize data strategy and execution seamlessly.
  • Build self-service dashboards for business leaders that aid decision-making.
  • Monthly financial reconciliations and reporting.
  • Analyze financials on daily, monthly, or yearly data to provide insights to Operations and the executive team.
  • Oversee the creation of reporting for Site/Client performance: Payroll, Bill to Pay, Gross Margin.
  • Manage and maintain operational efficiency.
  • Attend meetings to convey and/or receive information required to perform functions.
  • Communicate actively with other departments to review cross-departmental impacts and resolve issues.
  • Assist in developing and monitoring automated systems for analyzing, maintaining, and providing financial information.

• • Bachelor’s/College Degree in Finance, Business, Administration, Economics, or a related field.
  • Minimum of 8 years’ experience in Finance, Accounting, and Business Administration.
  • Experience working in business finance/FP&A from the IT-BPM sector.
  • Experience working on FP&A or business finance for a company, rather than supporting an outside client for their FP&A function.
  • Strong business acumen and understanding of business drivers.
  • Proficient and effective English verbal and written communication skills.
  • Ability to handle sensitive and confidential materials.
  • Ability to exercise discretion and interact effectively with individuals at all levels and from diverse backgrounds.
  • Proficiency in Microsoft Office, with advanced skills in Microsoft Excel.
  • Strong leadership skills.

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

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