Director, Marketing (#P1-6481177-1)

Director, Marketing

Full Location: Bengaluru - IN

As a Director, Marketing at our company, you will play a pivotal role in shaping and executing our B2B marketing strategies across our key verticals, including media, banking financial services, retail, and fast-growing technology sectors. You will also be responsible for developing and executing marketing strategies to enhance brand visibility and drive lead generation. This role involves close collaboration with sales teams to support the overall business goals and lead the field marketing team.

ResultsCX is seeking an experienced Director, Marketing to define and execute our marketing and communication activities, aligning with our strategic marketing plan. This role requires coordination across all marketing activities to maximize lead generation and collaboration with industry partners to enhance our service offerings.

The Director, Marketing role is expansive and integral to our success—you’ll be expected to dive deep into various aspects of marketing, backed by a team to support your initiatives. Your leadership will help steer the team and external resources to maintain our marketing momentum.

In this role you will:

• Develop and implement a detailed marketing and communication strategy in line with the company’s broader objectives.
• Efficiently coordinate marketing activities to generate leads and build a robust sales pipeline.
• Partner with industry peers to bolster our offerings and increase market reach.
• Engage clients and prospects with dynamic and creative marketing strategies that clearly communicate the value of our products and services.
• Monitor and analyze the performance of marketing campaigns to optimize strategies and report ROI.

We are looking for someone who has:

• A bachelor’s degree in marketing, Business, or a related field, or equivalent professional experience.
• At least 5 years of experience in a marketing role, with a focus on B2B marketing.
• Experience in market research and customer insights.
• Ability to analyze and interpret data.
• Strong organizational and project management skills.
• Experience in retail, media, fast growth technology or the BPO space is a plus.
• Proven multitasking ability in a fast-paced environment.
• Excellent verbal, written, and organizational skills.

About ResultsCX:

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.