Director, Internal Audit (#25603767)

The Internal Audit Director is responsible for leading the internal audit function and ensuring the effectiveness of internal controls, risk management, and governance processes. The Internal Audit Director is responsible for overseeing the development of audit plans, performing audits, and providing recommendations to management on how to improve processes and controls. The Internal Audit Director should have strong leadership skills, be able to work collaboratively across functions, and have excellent communication skills.

• Develop and implement an annual audit plan that addresses the company's highest risks and priorities.
• Lead and manage a team of internal auditors and ensure their work is consistent with professional standards.
• Conduct audits and reviews of the company's financial and operational processes, including the adequacy of internal controls.
• Lead the preparation of audit reports and presentations, including findings, recommendations, and action plans.
• Identify areas of risk and make recommendations to management for improvements to processes, policies, and controls.
• Monitor and assess the effectiveness of the company's risk management framework.
• Ensure compliance with laws, regulations, and company policies.
• Prepare and present audit reports to senior management and the audit committee.
• Develop and maintain strong working relationships with other departments within the organization, including finance, legal, and IT, to ensure effective communication and collaboration.
• Stay up to date with changes in laws, regulations, and best practices related to internal audit.
• Collaborate with other departments to promote a culture of risk management and internal control.

• Bachelor's degree in Accounting, Finance, or related field.
• Certified Public Accountant (CPA) or Certified Internal Auditor (CIA) certification required.
• 10+ years of experience in Accounting, Finance, or related field, including leadership roles.
• Knowledge of auditing principles, practices, and standards.
• Proficient in audit software.

Preferred Education and Experience

• Experience in the BPO industry.
• Master's degree in Accounting, Finance, or related field.
• Experience in a large, complex organization.

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

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