Director, FP&A (#P1-6927409-3)

Director, FP&A

Full Location: remote - IN

The Director, FP&A will lead planning, management reporting and cost governance for our services business. Strong hands-on experience in Excel and can build robust, automated reporting from multiple data sources. Ownership of full management reporting pack and commentary end to end, drive SG&A discipline, partner closely with business and functional leaders, and lead a team of 2–3 analysts.

In this role you will:

• Management reporting and commentary
• Own monthly management reporting pack end to end, including the P&L, balance sheet, cash flow, KPIs, and client, business-unit and function views.
• Write the management commentary for each reporting cycle, explaining performance against budget, forecast and prior periods, the key drivers behind the numbers, emerging risks and opportunities, and recommended actions.
• Consolidate inputs from business and functional heads into one clear leadership narrative, challenging explanations where they don't match the numbers.
• Deliver quarterly business reviews and board and investor packs.
• Partner with accounting on month-end close and reconciliations so that management and statutory numbers tie out.
• Excel models and reporting automation
• Build and maintain Excel-based reporting models that consolidate data from ERP, HRMS, timesheets, billing and operational trackers.
• Automate recurring reports using Power Query, Power Pivot, advanced formulas and VBA/macros to cut manual effort and close-to-report timelines.
• Design standardized templates, data mappings and KPI definitions so numbers are consistent across business units, clients and geographies.
• Put checks, reconciliations and version controls in place to ensure accuracy where system data is incomplete or inconsistent.
• Identify gaps in current systems and data flows, and work with IT and finance systems teams on longer-term fixes, including a roadmap toward BI tools.
• Document reporting processes and models so they are scalable and not person-dependent.
• Performance analysis
• Build revenue and margin walks (actual vs. budget, forecast and prior period) covering billable headcount, utilization, rate changes, client and process mix, FX, shrinkage and attrition.
• Track client, account and process profitability, and highlight margin leakage from under-utilization, bench cost or unbilled effort.
• Turn the reporting pack and commentary into leadership and board decks that give a concise, insight-led view of performance.
• SG&A and cost control
• Own the SG&A budget and monthly tracking across functions such as HR, IT, facilities, admin, sales and corporate.
• Build cost-center accountability through budget owners, monthly reviews and variance sign-offs.
• Drive cost optimization across vendor spend, facilities and seat costs, discretionary spend and overhead ratios.
• Track SG&A as a percentage of revenue against targets, and set up spend controls with procurement and functional heads.
• Act as the finance partner to delivery, operations, sales, HR and functional leaders, and join their monthly reviews.
• Translate financial results into operational actions on utilization, hiring, ramps and cost.
• Challenge assumptions and influence decisions on headcount, investments and new initiatives.
• Planning and team leadership
• Lead the annual operating plan and rolling forecasts, using driver-based Excel models built from bottom-up business inputs.
• Lead, develop and mentor a team of 2–3 analysts, reviewing their work for accuracy and building their Excel and automation skills.
• Stay hands-on alongside the team in building models, automating reports and preparing leadership packs.
•  Present directly to the CFO, CEO, leadership team and board.

We are looking for someone who has:

• 8–12 years in FP&A and management reporting, with significant experience in IT services, BPO, KPO or a GCC/captive CA, CMA or MBA (Finance) preferred.
• Expert-level Excel skills, including complex models, Power Query, Power Pivot, advanced formulas and VBA/macros.
• A track record of building automated reporting in environments with limited or fragmented systems.
• Experience owning full management and board reporting at the business-unit or company level.
• Strong writing skills, with experience drafting management commentary and executive summaries for CFO, CEO and board audiences.
• Proven experience running SG&A budgets and delivering measurable cost savings.
• Strong partnering skills and credibility with senior, non-finance leaders.
• Deep understanding of services-business economics, including FTE-based revenue, utilization, delivery cost and client-level P&Ls.
• Strong PowerPoint skills and ERP experience (e.g. SAP, Oracle, NetSuite). Power BI, Tableau or Python are a plus.
• Experience leading and mentoring a small team of analysts while staying hands-on.

About ResultsCX:

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.