Customer Service Representative with English - Office Based in Plovdiv (#25609391)

At ResultsCX we encourage our people to “expect greater”, reach further and live up to their individual potential. As a leader in the customer service call center industry, we partner with Fortune 500 companies to provide exceptional customer experiences globally. We are looking to grow our teams with people who are up for a challenge and share our passion and commitment. If you are interested in an opportunity to make a difference in a fast-paced environment, ResultsCX could be right for you!

Due to our business and operational expansion, we are looking for enthusiastic Customer Service Agents for our Plovdiv Office. By joining our team, you will work closely with our partner — an international company in the healthcare sector, providing personal alarm systems.

• Assist customers in installing and testing their new alarm systems.
• Remotely configure alarm equipment installed in customers' homes.
• Evaluate customer calls to ensure alarm clarity and assess the pendant battery’s performance.
• Guide customers through basic troubleshooting steps to resolve faults.
• Monitor automatic signals from alarms and resolve issues related to power or battery.
• Accurately record details of all calls using the CRM system and other databases.
• Verify that customer records are complete, relevant, and up to date during each call.
• Input data into relevant systems and update/create customer accounts as needed.

• Very good level of English - C1 level
• Great communication skills
• Self-motivation, pragmatic and friendly approach
• Well-developed customer orientation skills
• Willingness to learn and develop
• Positive attitude, the desire to learn new skills and a strong work ethic
• Previous experience in customer service is preferred but not mandatory

• Very competitive gross salary - 1800 during probation and 2000 after completing the probation.
• Performance - based bonus Up to 100 BGN.
• Comprehensive benefits package – food vouchers, employee assistance program, additional health insurance, discounts and perks.
• Fully paid induction training for one week.
• Ongoing development, mentorship, and career growth opportunities.
• Excellent office location.
• Working hours 13:30 – 22:00, Monday to Sunday.
• Opportunity to enhance your language skills.

If you are ready to take the next step in your career and join a dynamic, fast-growing company, we would love to hear from you. Apply now to become part of the ResultsCX team!

Only shortlisted candidates will be invited for an interview.

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.