Customer Service Representative - Site (#25622351)

• Availability: Full-time work, 5 days a week with shifts between 6AM – 4PMCST, and Weekends OFF!
• Pay Expectation: Our healthcare accounts start at $630 per month in training
  *Pay rates vary by program fit during selection consideration.
• Education: High school diploma or GED required
• Language: Fluent in both English and Spanish
• Typing Skills: Ability to type 30 words per minute
• Technical Proficiency: This position requires you to toggle back and forth between multiple systems while communicating with the customer. You will need to have intermediate/advanced technical proficiency and call center experience

*Can’t wait to learn more? Use “Olivia”, our chatbot to schedule time with a real human right now in the pop-up box! She connects directly to our recruiters’ calendars – and your future career!

Our Healthcare Advocates help members stay on top of their preventive care by offering and scheduling important health screenings. In this role, you’ll connect with Humana members, explain their screening options, and assist them in scheduling appointments that support long‑term wellbeing.

You’ll use your understanding of medical terms, preventive screenings, and health plan policies to guide each member clearly and accurately. While the program supports seven total screenings, advocates primarily focus on coordinating Colonoscopies (COL), Mammograms (BCS), Annual Check-Ups (ACU), A1C Blood Tests, and Kidney Health Evaluations (KED).

This is a fast‑paced role that requires strong communication, attention to detail, and the ability to support members with care and clarity. With the right training and tools, you’ll help make preventive care easier to access and ensure members feel supported every step of the way.

“One of our advocates spoke with a member who had just found a lump during a self-exam and was terrified. She hadn’t been able to sleep and didn’t know where to turn. Our advocate listened, reassured her, and quickly reviewed her benefits to confirm she qualified for a mammogram at no cost.

The member had struggled to find a clinic on her own, so our advocate located the nearest covered provider and secured the earliest available appointment. When the details were confirmed, the member was so relieved and thanked our agent for providing her with a step forward.

Moments like this show how life‑changing our support can be, especially when members are facing their most frightening health concerns!

We expect greater of ourselves… What’s Your Greater?  Come find it at ResultsCX!

To work at our Tegucigalpa site, you need:

• Reliable transportation to get to and from work daily
• Ability to work onsite for your shift at Colonia 3 caminos, Edificio Corporativo centroamerica, 11th floor.
• The type of personality that thrives on social connection, work events, in person mentoring, and uncapped career growth!

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.