Customer Service Representative - Remote English/Spanish/Portuguese (#P1-7140788-2)

Customer Service Representative - Remote English/Spanish/Portuguese

Full Location: Remote - MX

Give me the basics!

• Availability: Full-time work, 5 days a week with 9.5-hour shifts, and 2 days OFF! 
• Pay Expectation: Base: $19.215 + Potential Bonus: $4.341 + W@H Bonus $575 - Up to $24,131 Monthly! 
• *Pay rates vary by program fit during selection consideration. 
• Education: Minimum High School Diploma 
• Language: Advanced English & Spanish Intermediate Portuguese
• Typing Skills: Ability to type 35 words per minute 
• Technical Proficiency: This position requires you to toggle back and forth between multiple systems while communicating with the customer. You will need to have intermediate/advanced technical proficiency and call center experience

Can't wait to learn more? Olivia, our recruiting assistant, will guide you through our application and evaluation process.

What should I know for the Interview?

Our Customer Service Agents help learners, instructors, and administrators navigate the learning platform with confidence and care. You’ll provide technical assistance for everyday issues, ensuring users can access courses, complete assignments, manage content, and stay connected to their learning experience without disruption. 

Supporting customers from universities around the world, you’ll rely on strong troubleshooting, critical thinking, and communication skills to deliver clear, accurate support by phone. Because the platform is used globally, many interactions can feel time-sensitive or high-impact, making your calm, professional approach essential. 

Real Stories. Real Impact. 

One of our agents assisted a university student who reached out late at night just before an important assignment deadline. The student was unable to log into the platform and was worried about missing their submission window. 

The agent carefully troubleshot the issue, identified a browser compatibility problem, and guided the student through a quick fix. Within minutes, the student was logged in, able to submit their work, and confident everything was resolved. 

Before ending the call, the student said, ‘I was panicking, but you explained everything so clearly. Thanks for the help!"

And that is why we do this, to help learners succeed at critical moments. 

We expect greater of ourselves… What’s Your Greater? Come find it at ResultsCX! 

As an extrovert I want networking, collaboration, and socialization!

To work with our Trilingual campaign, you need: 

•  A PC or laptop running Windows 11 operating system (NO Mac, Chromebook, Tablet or Smartphone)
• High Speed Internet – minimum download speed of 50 Mbps and a minimum upload speed of 20 Mbps
• Ability to connect directly to the internet service provider modem with an Ethernet cable, (WIFI is not acceptable)
• 2 dedicated computer monitors minimum 13 inches or larger
• A VoIP USB noise cancellation headset with microphone and a Web Cam for Training
• Dedicated workspace in your home that is free of background noise and distractions
• Hard disk capacity 256 GB
• Additional equipment specifications will be tested during the interview process

About ResultsCX:

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.