Customer Service Representative - Hybrid (#P1-6286270-1)

Customer Service Representative - Hybrid

Full Location: Sofia - BG

Customer Service Representative - Hybrid with English is Hybrid

Join ResultsCX and take pride in being part of a global team who bring their “A” Game every day. Our Customer Service Representative - Hybrid are passionate about helping our customers! You will be supporting one of our largest Client’s Customers while having great conversations. If you have a positive attitude, patience, strong computer skills, and the ability to solve problems, we want you!

Due to our business and operational expansion, we are looking for enthusiastic Customer Service Representatives with solid English to join our team.

Our hybrid model is defined as minimum of 2 days per week working from the office and maximum 3 days remotely. Working hours are Monday - Sunday 10:00 - 23:00h.

How can you make a difference?

• Providing customer support services via telephone;
• Focusing on customers’ needs and offering the best solution;
• Resolving issues while providing the best services and products for our customers’ experience;
• Maximising all revenue opportunities in communications with customers.

To join our team, you need:

• To be 18 years of age or older;
• Good communication skills;
• Problem-solving skills;
• Good command of English language;
• Basic computer literacy;
• Positive attitude, strong work ethic and ability to work under pressure;
•  Willingness to learn, develop and improve;
• Previous experience in Customer Service is considered a strong advantage but is not a requirement.

What we offer:

• Highly competitive remuneration package;
• Food vouchers;
• Benefits – employee assistance program, additional health insurance, discounts and perks;
• Ongoing professional development;
• Multinational environment;
• Flexibility and work life balance with our hybrid working model.
• Only short-listed candidates will be contacted.

This position is available only for people who are located in Bulgaria and authorized to work within the country.

If ResultsCX can help you make the next move in your career, we want to hear from you.

Please note, due to the high number of applicants for this position, only short-listed candidates will be contacted.

About ResultsCX:

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.