Customer Service Representative (#25608631)

Are you looking for a rewarding, exciting, and challenging career in Customer Service? At ResultsCX, we will invest in you and in your journey to achieve greater. We provide world-class training and essential tools that will help you deliver exceptional customer experiences and will help you take a step closer to success. Our employees are the cornerstone of our business and the reason we have been recognized for award-winning service to the customers and communities in which we serve.

We are looking for Retail Associates to join our non-voice team. The successful candidate will handle customer inquiries and requests via email and chat, ensuring a seamless experience while supporting back-office operations. This is an entry-level role ideal for individuals with strong written communication skills and attention to detail.

Successful candidates must live within a reasonable distance from our Bengaluru office in Kadubeesanahalli, Marathahalli.

We expect greater of ourselves... What’s Your Greater?  Come find it at ResultsCX!

• Responding to customer inquiries and concerns through email and chat in a timely and professional manner.
• Providing accurate information regarding products, services, promotions, and order statuses.
• Assisting customers with order processing, cancellations, and returns
• Handling customer complaints and escalate complex issues as necessary.
• Updating and maintaining accurate customer records in the system.
• Supporting back-office operations such as data entry, report generation, and order management.
• Working collaboratively with team members and other departments to ensure excellent customer service.

• Graduate in any discipline
• Proficiency in both written and spoken English (B2 level).
• 0-24 months of experience in a contact center or back-office role (freshers are welcome).
• Strong written communication and organizational skills.
• High attention to detail and accuracy.
• Amenable to work full-time, in rotational shifts, including evenings, weekends, and holidays.
• Willing to work from the office in Bangalore

• Employee Performance Incentives
• Annual Vacations
• Frequent Employee events, Rewards and Recognition
• Career Growth Opportunities

If this sounds like an opportunity that you would be interested in, don’t miss out! Training classes are forming now! Spaces are limited so apply now to secure your spot!

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.