Call Center Representative - Mexico Remote (#P1-5984531-1)

Full Location: Remote - MX

Call Center Representative - Mexico Remote

Join our team in our Hermosillo, Mexico location!

Give me the basics!

• Availability: Full-time work, 5 days a week with 9.5-hour shifts, and 2 days OFF!
• Pay Expectation: Base: $14.000 + Bonus potential: $3.300 + Work at Home Bonus $575 - Up to $17,875 Monthly!!
• *Pay rates vary by program fit during selection consideration.
• Education: Minimum Middle School certificate
• Language: Fluent in English, Spanish
• Typing Skills: Ability to type 30 words per minute
• Technical Proficiency: This position requires you to toggle back and forth between multiple systems while communicating with the customer. You will need to have intermediate/advanced technical proficiency and call center experience

Can't wait to learn more? Olivia, our recruiting assistant, will guide you through our application and evaluation process to schedule time with a real human right by connecting directly to out recruiter's calendars - and your future career!

What should I know for the Interview?

We're building a team of experts who can help our customers tackle their home improvement projects with confidence. Our Home Improvement Agents help customers manage their online orders with confidence and care. You’ll assist with placing and tracking orders, processing returns and/or cancellations and more! Supporting a wide range of inquiries, we focus on a goal of a one-call solution, resolving each issue in real time using strong communication skills, problem solving ability, and system navigation skills.

If you thrive in a fast-paced environment, enjoy helping customers through a variety of situations, and can quickly reset with a fresh, upbeat attitude between calls, this role gives you the opportunity to make an impact with every interaction.

Real Stories. Real Impact.

One of our agents received a call from a customer who was trying to track a large order that was supposed to arrive that day. After waiting all afternoon, the delivery hadn’t shown up and when the customer checked online, the status hadn’t updated - leaving him frustrated and unsure of what went wrong.

Our agent took ownership of the situation right away, reviewing the order details across multiple systems to pinpoint the issue. They discovered the delivery had been delayed due to a routing problem and quickly provided the customer with an accurate updated delivery window. To make things right, the agent also walked through available options, including rescheduling or canceling if needed, while ensuring the customer felt fully informed and in control.

By the end of the call, the customer had clarity, a confirmed delivery plan, and confidence that everything was back on track. Moments like this show how our agents make a difference by turning everyday order issues into a positive and supported experience. 

We expect greater of ourselves… What’s Your Greater? Come find it at ResultsCX!

Nothing compares to my home office – Can I work from home?

To work virtually in your home, you will need:

• A PC or laptop running Windows 11 operating system (NO Mac, Chromebook, Tablet or Smartphone)
• High Speed Internet – minimum download speed of 30 Mbps and a minimum upload speed of 10 Mbps
• Ability to connect directly to the internet service provider modem with an Ethernet cable, (WIFI is not acceptable)
• 2 dedicated computer monitors minimum 13 inches or larger
• A VoIP USB Headset with microphone and a Web Cam for Training
• Dedicated workspace in your home that is free of background noise and distractions
• Additional equipment specifications will be tested during the interview process

About ResultsCX:

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.